ADA Assistance

MagicCon: Philadelphia is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at Magic30@reedpop.com. We will do our best to assist you and address your accessibility needs.

Philadelphia Convention Center’s Policy of Accessibility: ada-accessibility | Pennsylvania Convention Center (paconvention.com)

Wheelchair Accessibility

The venue is navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue, entrances, vendors, and all other activity areas. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. 

For those who may be looking to rent a scooter, Scootaround offers scooter rental at the UPS Store inside the PA Convention Center. You may contact them directly at www.scootaround.com or 1-888-441-7575. If you need to recharge your motorized mobility device, you may do so at the Accessibility Services Hub. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. Also, crutches, walkers, and canes are permitted as well to be brought into the event space.

ADA Parking

The Philadelphia Convention Center does not have onsite parking, but guests are welcome to use any lot they deem appropriate and nearby.

Accessible parking near the convention center.

ADA Entrance

When you arrive, please look for signage for the designated ADA entry. Disabled guests may use this entry to safely enter the venue. After using the ADA entry, please visit the Accessibility Services Hub immediately after so that you can keep using the ADA entry for the following show days.

Accessibility Services Hub

Please Note: You must stop here to get your ADA sticker credential. There is no ADA pre-registration before the event - this is all done onsite at the event.

There will be an Accessibility Services Hub. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:

  • Get your ADA sticker credential
  • Secure your companion sticker and badge
  • Get your ADA questions answered
  • Learn about our accessibility services

Sticker Policies

  • ADA stickers are good for the whole weekend
  • DO NOT remove your sticker for the entire duration of the event
  • One companion sticker will be issued for each disabled patron (exceptions will be made for families with young children)
  • If a disabled guest wants to switch their companion, please bring the old companion sticker to the Accessibility Services Hub to be reissued

Service Animals

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises. 

The following guidelines must be followed:

  • All service animals must be registered with the ADA department upon entry into the event

  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls 

  • Service animals must be housebroken and should use the service animal relief area

  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal

  • All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)

We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.

Effective Communication Requests

We accept requests for any of the following services:

  • ASL Interpretation
  • Other forms of Effective Communication

Requests for these services must be emailed to us prior to the event to allow for sufficient preparation. Please check back in mid-December for instructions on how to submit a request.

Additional Services

  • Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry. 
  • Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or another accommodation not listed, please reach out to us at ada@reedpop.com. If you require assistance due to pregnancy/nursing, please reach out to the event's information email address at Magic30@reedpop.com.
  • A Quiet Room is available to all MagicCon: Philadelphia badge holders who need to take a sensory break during show hours. Check the show map for the exact location. Please be courteous and respectful of your fellow fans sharing this space.
    • Quiet Room Hours
      Friday, February 17 10:00 AM - 7:00 PM
      Saturday, February 18 10:00 AM - 7:00 PM
      Sunday, February 19 10:00 AM - 7:00 PM

Comments, Questions, & Suggestions

MagicCon: Philadelphia will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at Magic30@reedpop.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

We look forward to seeing you at MagicCon: Philadelphia.